Hotel Policy


1. Check in and check out time

Check in time is after 14.00, earlier check in with no surcharge if the room is available.

Check out time is before 12:00 noon. 

Late check-out from 12.00 to 14.00: 30% charge

Late check-out from 14.00 to 18.00: 50% charge

Late check-out after 18.00: 100% charge

please inform us as soon as possible

 

2. Breakfast time:

6.30 am to 9.30 pm. please do not come later, quality and quantity of food can be down if you come later than 9.30 pm.

 

3. Cancellation Policy:

If cancelled or modified up to 5 days before date of arrival, no fee will be charged.

If cancelled or modified later, 100 percent of the first night will be charged.

In case of no-show, the total price of the reservation will be charged.

 

4. Deposit Policy

This defines the policy for prepayment/deposit requirements.

Deposit will be applied as negociation by emails.

 

Booking directly with our hotel

Deposit will be applied as negociation by emails, Amount can be 30% to 100% depends on which period and which services you book.

Time to deposit can be 15 days - 90 days prior to check-in date.

 

Prepayment with OTA (Agoda, Expedia (hotels), Booking.com...)

Booking.com: first night charge can be charged on guest's creadit card to avoid fake booking or no-show. We  only charge on some guest NOT all, if you do not like to be charged in advance, please email us. We only charge within 3 days prior to check in date.

Almost of guest from booking.com will pay directly at check-out time at our hotel.

Agoda and Expedia (hotels): Guest prepays to Agoda and Expedia at the time of booking. Agoda and expedia will pay to hotel on check -in date. Hotel does not collect payment directly from guest.

 

 

5. Children and Extra Bed Policy

This policy defines the possibility of accommodating children and the availability of extra beds. 

All children are welcome.

All children under 5 years stay free of charge when using existing beds.

One older child or adult is charged US25 per night and person in an extra bed.

Maximum capacity of extra beds in a room is 1.

There is no capacity for cots in the room.

The maximum age of children (currently 3) that can stay for free in a room will automatically correspond to the child age set in the room configuration In the room configuration you can specify the amount of children that can stay in the room for free.

Superior room, deluxe room, deluxe balcony room are not suitable for extra bed.

 

Email us sales@hanoiancentralhotel.com